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Emergency line: Open 24 hours · Monday – Friday: 7 a.m. – 5 p.m.Within 2 hours in Orleans and Jefferson parishesWe text the arrival window when the truck rolls(504) 555-0102
Babineaux Refrigeration & KitchenNew Orleans, Louisiana
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Ice and reach-ins

Ice machines and reach-ins

A bar without ice or a prep line with a warm rail loses the shift, so these calls get the same line and the same response time as a walk-in.

Signs you need us

  • The machine makes ice slowly, or the ice is small or hollow

  • Ice doesn't release from the evaporator plate

  • A prep-table rail or reach-in drifts above its set temperature

  • Frost builds on the coil or the door gasket

  • Water on the floor under the machine

  • The unit short-cycles or the compressor is hot to the touch

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An open-front refrigerated case stocked with fruit under strip lights

At the visit

What happens when we arrive

  1. 01

    Step 1: We check the inputs

    Water supply, filter and drain on an ice machine; airflow and door seals on a reach-in.

  2. 02

    Step 2: We find the cause

    The condenser, fan, sensor, bin control or compressor, and what the maker's manual says to do.

  3. 03

    Step 3: We quote it in writing

    Repair against replacement, with the age of the unit and the cost of each.

  4. 04

    Step 4: We clean what we open

    Where the maker calls for it, we clean the parts we touched and leave the unit running.

The quote

What drives the cost

Every quote is in writing before work starts, with the equipment model, what's included and how long the quote holds. These are the things that move it.

  • The unit

    Make, model and age decide whether parts are on the shelf.

  • Water quality

    Scale on an ice machine changes both the repair and how soon it comes back.

  • The failed part

    A sensor, a fan motor and a compressor are three different quotes.

  • Air-cooled or water-cooled

    A water-cooled machine adds a water circuit to check.

  • Location

    Under a bar, in a back hallway or on a roof.

  • Parts on the truck

    A part we carry is a same-visit fix.

Questions about this work

Do you clean ice machines?

We clean the parts we work on, and the plan includes cleaning on the maker's schedule for the ice machine it covers. Ask what your inspector expects.

Is it cheaper to replace a reach-in?

Sometimes. We quote both and say which we'd pick, with the unit's age in front of you.

Do you service display cases?

Yes, including open-front cases. Photos of the nameplate and the case help us bring the right parts.

Can you come during service?

For a prep table or an ice machine, we can often work around the line. We ask before we start.

Ice machine down?

Call the line or text a photo of the nameplate. We will tell you what we think it is before the truck leaves.

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