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Emergency line: Open 24 hours · Monday – Friday: 7 a.m. – 5 p.m.Within 2 hours in Orleans and Jefferson parishesWe text the arrival window when the truck rolls(504) 555-0102
Babineaux Refrigeration & KitchenNew Orleans, Louisiana
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Product at risk

What to do while the truck is on the way

The next few minutes decide how much stays in the box. None of this replaces the call.

Before we arrive

  • Keep the door shut. Every opening lets in warm, wet air.
  • Read the thermometer and write down the temperature and the time.
  • Move dairy, seafood and raw meat first, to a cooler that is still working, and keep them cold.
  • Don't pour hot water on ice or frost, and don't chip it.
  • Take a photo of the condensing unit's nameplate and text it to the emergency line.

What stays and what goes

That is your health department's decision, not ours. Cold food is generally held at 41 degrees Fahrenheit or below under the FDA Food Code. Your written temperature and time are what your inspector will ask for.

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The line

What the line promises

  • 2 hr

    Response time

    On site in Orleans and Jefferson parishes after a call to the emergency line

  • Text

    Arrival window

    Sent to your phone when the truck rolls

  • 24/7

    Who answers

    A technician on call, not an answering service

Nights and weekends

What an after-hours call costs

The line is open at all hours, and a call at 2 a.m. is not billed like a call at 2 p.m.

  • The rate is stated first

    Calls between 5 p.m. and 7 a.m., on weekends and on holidays carry an after-hours rate. The technician who answers states it before a truck leaves.

  • You can say no

    If the call can wait for morning, we schedule it and no after-hours rate applies. If it can't, you decide with the number in front of you.

  • Parts are quoted separately

    The after-hours rate covers the visit. Parts and refrigerant are quoted in writing, as at any other hour.

Service area

Response time by parish

Printed times are for calls placed on the emergency line. A storm, a flooded street or a closed bridge can change them, and the dispatcher says so when the call is answered.

  • Orleans Parish: French Quarter, Central Business District, Warehouse District, Lower Garden District, Freret, Audubon, New Orleans East · On site within 2 hours
  • Jefferson Parish: Old Jefferson, Harvey, Bridge City, Waggaman, Crown Point · On site within 2 hours
  • St. Bernard and Plaquemines: Violet, Belle Chasse · Usually within 3 hours; the time is given on the call
  • St. Charles Parish: Hahnville, Luling · Usually within 3 hours; the time is given on the call
  • St. Tammany Parish: Covington, Madisonville, Abita Springs · Usually within 3 hours, and longer when the Causeway backs up; the time is given on the call

We don't take emergency calls past Luling or east of Abita Springs on the north shore; for those, we say so on the first call.

Product at risk right now?

Call the line. A technician answers, and the nearest truck rolls.

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